The Wrocław-based brokerage office of Crafto Brokers is a place where many years of experience meet a fresh look and new technologies. We talk to Michał Batycki, CEO, about the needs of the industry, investment in development and technologies supporting everyday work.You have been on the brokerage market for less than a year as Crafto Brokers, but your experience is much longer...Michał Batycki: Our law firm is made up of people who have 20 years of experience in the insurance and finance sector. I myself have been dealing with insurance for 8 years, during which time the industry has undergone a huge change in the approach to risk, technology, as well as in terms of the range of insurance products, and even the customer experience itself. Thanks to such experience, we immediately knew in which direction we wanted to take at Crafto Brokers. From the very beginning, our strategy assumed a strong commitment to technological solutions, supporting not only the management of the brokerage office, but also, abov...